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January Live Webinar

Office Hours: Churn and Retention

Join finance solution experts as they walk through practical use cases for analyzing churn and retention in Mosaic.

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The most important metric for SaaS companies (right after ARR growth) is net dollar retention. It’s the number investors look at to understand the health and viability of your business because it shows whether or not you’re able to grow existing customer accounts—not just acquire new ones. But there are countless ways to dig into your net dollar retention and understand the “why” behind the big-picture metric. 

Join Head of Customer Success, Steve Groccia, and Solutions Expert, Markus Raimondi, for a live, interactive session walking through practical use cases for analyzing churn and retention in Mosaic. 

What You’ll Learn

  • Why retention analysis is more complex than it appears
  • How to quickly calculate various retention metrics
  • Ways to think strategically about solving churn and retention challenges
  • How to segment retention data for more granular insights

Plus, get answers to your specific questions and hear insights from other finance leaders during an interactive Q&A.

Office Hours: Churn and Retention

Speaker Panel

Steve Groccia

Steve Groccia

Head of Customer Success

As our Head of Customer Success, Steve helps finance teams successfully implement and adopt the platform so they can maximize all the benefits that Mosaic has to offer. Before joining us, Steve managed and then directed Finance at Fundbox.

Office Hours: Churn and Retention

Markus Raimondi

Lead Solutions Engineer

Markus began his career as a banking analyst before making the jump to a fast-growing startup as their Head of Finance. While there, he implemented Mosaic's platform, recognized the value it brought to his org, and decided to join the Mosaic team as our Lead Solutions Expert.